🎙️Ep. 126: AI and Access to Justice With Pearl.com Associate General Counsel Nick Tiger

/ The Tech-Savvy Lawyer.Page/

Our next guest is Nick Tiger, Associate General Counsel at Pearl.com, Nick shares insights on integrating AI into legal practice. Pearl.com champions AI and human expertise for professional services. He outlines practical uses such as market research, content creation, intake automation, and improved billing efficiency, while stressing the need to avoid liability through robust human oversight.

Nick is a legal leader at Pearl.com, partnering on product design, technology, and consumer-protection compliance strategy. He previously served as Head of Product Legal at EarnIn, an earned-wage access pioneer, building practical guidance for responsible feature launches, and as Senior Counsel at Capital One, supporting consumer products and regulatory matters. Nick holds a J.D. from the University of Missouri–Kansas City, lives in Richmond, Virginia, and is especially interested in using technology to expand rural community access to justice.

During the conversation, Nick highlights emerging tools, such as conversation wizards and expert-matching systems, that enhance communication and case preparation. He also explains Pearl AI's unique model, which blends chatbot capabilities with human expert verification to ensure accuracy in high-stakes or subjective matters.

Nick encourages lawyers to adopt human-in-the-loop protocols and consider joining Pearl's expert network to support accessible, reliable legal services.

Join Nick and me as we discuss the following three questions and more!

  1. What are the top three most impactful ways lawyers can immediately implement AI technology in their practices while avoiding the liability pitfalls that have led to sanctions in recent high-profile cases?

  2. Beyond legal research and document review, what are the top three underutilized or emerging AI applications that could transform how lawyers deliver value to clients, and how should firms evaluate which technologies to adopt?

  3. What are the top three criteria Pearl uses to determine when human expert verification is essential versus when AI alone is sufficient? How can lawyers apply this framework to develop their own human-in-the-loop protocols for AI-assisted legal work, and how is Perl different from its competitors?

In our conversation, we cover the following:

[00:56] Nick's Tech Setup

[07:28] Implementing AI in Legal Practices

[17:07] Emerging AI Applications in Legal Services

[26:06] Pearl AI's Unique Approach to AI and Legal Services

[31:42] Developing Human-in-the-Loop Protocols

[34:34] Pearl AI's Advantages Over Competitors

[36:33] Becoming an Expert on Pearl AI

Resources:

Connect with Nick:

Nick's LinkedIn: linkedin.com/in/nicktigerjd

Pearl.com Website: pearl.com

Pearl.com Expert Application Portal: era.justanswer.com/

Pearl.com LinkedIn: linkedin.com/company/pearl-com

Pearl.com X: x.com/Pearldotcom

ABA Resources:

ABA Formal Opinion 512: https://www.americanbar.org/content/dam/aba/administrative/professional_responsibility/ethics-opinions/aba-formal-opinion-512.pdf

Hardware mentioned in the conversation:

Anker Backup Battery / Power Bank: anker.com/collections/power-banks

Software & Cloud Services mentioned in the conversation:

🎙️ Ep. # 124: AI Governance Expert Nikki Mehrpoo Shares the Triple E Protocol for Implementing Responsible AI and Legal Practice While Maintaining Ethical Compliance and Protecting Client Data.

/ The Tech-Savvy Lawyer.Page/

My next guest is Nikki Mehrpoo. She is a nationally recognized leader in AI governance for law practices, known for her practical, ethical, and innovation-focused strategies. Today, she details her Triple-E Protocol and shares key steps for safely leveraging AI in legal work.

Join Nikki Mehrpoo and me as we discuss the following three questions and more!

  1. Based on your pioneering work with “Govern Before You Automate,” what are the top three foundational steps every lawyer should take to implement AI responsibly, and what are the top three mistakes lawyers make with AI?

  2. What are your top three tips or tricks when using AI in your work?

  3. When assessing the next AI platform from a service provider, what are the top three questions lawyers should be asking?

In our conversation, we cover the following:

  • 00:00:00 – Welcome and guest’s background 🌟

  • 00:01:00 – Current tech setup and cloud-based workflows ☁️

  • 00:02:00 – Privacy and IP management, not client confidentiality 🔐

  • 00:03:00 – Document deduplication with Effingo 📄

  • 00:04:00 – Hardware: HP Omni Book 7 Laptop, HP monitors, iPhone 💻📱

  • 00:05:00 – Efficiency tools: Text Expander, personal workflow shortcuts ⌨️

  • 00:06:00 – Balancing technology innovation and risk management ⚖️

  • 00:07:00 – Adapting to change, ongoing legal tech education 🧑‍💻

  • 00:08:00 – Triple-E Framework: Educate, Empower, Elevate 🚀

  • 00:09:00 – Governance, supervision duties, policy setting 🛡️

  • 00:10:00 – Human verification as a standard for all legal AI output 🧑‍⚖️

  • 00:12:00 – Real-world examples: AI hallucinations, bias, and due diligence ⚠️

  • 00:13:00 – IT vs. AI expertise, communicating across teams 🛠️

  • 00:14:00 – Chief AI Governance Officer, governance in legal innovation 🏛️

  • 00:15:00 – Global compliance, EU AI Act, international standards 🌐

  • 00:16:00 – Hidden AI in legacy software, policy gaps 🔎

  • 00:17:00 – Education as continuous legal responsibility 📚

  • 00:18:00 – Better results through prompt engineering 🔤

  • 00:19:00 – Verify, verify, verify: never trust without review ✔️

  • 00:20:00 – ABA Formal Opinion 512: standards for responsible legal AI 📜

  • 00:21:00 – Nikki’s Triple-E Protocol, governance best practices 📊

  • 00:22:00 – Data origin, bias, and auditability in legal AI systems 🧩

  • 00:23:00 – Frameworks for “govern before you automate” in legal workflows 🔒

  • 00:24:00 – Importance of internal hosting and zero retention policies 🏢

  • 00:25:00 – Maintaining confidentiality with third-party AI and HIPAA compliance 🤫

  • 00:26:00 – Where to find Nikki and connect 🌐

Resources

Connect with Nikki Mehrpoo

Mentioned in the episode

Hardware mentioned in the conversation

Software & Cloud Services mentioned in the conversation